Reference

Our Terms, Your Rights — What You Need to Know

These legal terms govern how your account on asiacity138 works, how your data is handled, and what applies when you access the platform. Use of this site is subject to local law, and access is available only where local law permits.

Account conditions applyData handled with careAccess subject to local lawContact path always availablePolicy updates notified
asiacity138 Our Terms, Your Rights — What You Need to Know
CONTACT US

Reach Us on Legal or Policy Questions

If you have a question about these terms, want to request a copy of your account data, or need to flag a concern about how your information is handled, there are three ways to reach the team. We aim to respond to policy-related requests as promptly as operationally possible.

Team online

Live Chat

Open the chat icon on any page of the site. Policy and account-data questions go to the same team — quote your registered account name when you write in.

Email Support

Send your legal or data-handling query to our support address. Include your account ID and the specific policy point you are asking about so we can route it correctly.

Account Dashboard

Log in and navigate to Account Settings. From there you can submit a data-access or correction request directly, without needing to contact support separately.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

These four areas cover the practical side of how we manage your account information. Each one has a direct action you can take if you want to review, correct or remove data tied to your account.

Account Data & Retention

We keep account records — including your verified identity, deposit history and wallet-link details — for as long as your account is active and for the period required after closure. You can request a summary at any time.

Cookies & Site Behaviour

We use cookies to keep your session active, remember your preferred language and monitor for unusual account activity. You can adjust cookie preferences in your browser settings without affecting your account login.

Account Security Practices

Login is protected by OTP verification sent to your registered mobile number. We do not store full card numbers; wallet links via Touch 'n Go eWallet or Boost are tokenised and never stored as raw credentials on our side.

Your Rights & How to Act

You have the right to access, correct or request deletion of your account data. Submit those requests through Account Settings or contact live chat with your account ID — we will confirm receipt and respond within a reasonable period.

Legal and Policy Questions — Answered Directly

These are the questions we get most often about account terms, data rights and platform access. Each answer is specific to how asiacity138 operates for accounts in Malaysia.

Access depends on local law and is available only where local law permits. We do not accept accounts from regions where use is restricted — check your local rules before opening an account.

We collect your name, contact details, and identity verification documents during account setup. Deposit activity via Touch 'n Go eWallet, GrabPay or FPX is also logged against your verified account record.

We retain account records for the period required by our data retention policy after closure. If you want details on the exact retention period for your account, contact us via live chat with your account ID.

Yes. Log in, go to Account Settings, and submit a data-access request. Alternatively, reach out via live chat or email with your account ID — we will confirm your request and provide the data summary.

Submit a correction or deletion request through Account Settings or contact support directly. Include your account ID and describe what you need changed — we respond to these as a priority within our policy timeline.

When a material update affects your account rights, we notify you via your registered contact before the change takes effect. Continuing to use your account after that notice is treated as acceptance of the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.