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Terms Conditions for your asiacity138 account

This page sets out how your asiacity138 account works — from opening it with a Touch 'n Go eWallet, Boost or GrabPay deposit to how we handle verification and access.

Account termsDeposit rulesAccess conditionsVerification steps

Explore the Lobby Read FAQ

QUESTIONS ON THIS POLICY

Who to contact about these terms

Team online

Live chat

Reach our live chat from your account dashboard if a clause on this page affects a deposit, withdrawal or game-access question you have right now.

Account help desk

Email our account help channel for written clarification on terms tied to verification, account standing or a specific payment method on file.

Local support

Our local support line handles Malaysia-specific questions, including how these terms apply to Touch 'n Go eWallet or GrabPay top-ups.

DATA AND ACCOUNT SAFETY

How we handle your data under these terms

Account verification We check the name on your deposit method against your registered account details before confirming a withdrawal, which protects both you and your account wallet.

Data retention Account and transaction records tied to Touch 'n Go eWallet, Boost or GrabPay deposits are kept only as long as needed to resolve support queries or disputes.

Cookie use We use cookies to keep you logged in across the lobby, including slots, Speed Baccarat tables and the sportsbook, without asking you to re-enter details each visit.

Requesting changes Contact our account help desk if you want a correction to stored details or an explanation of how a clause in these terms applies to your account.

What these terms cover on your account

asiacity138 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you're agreeing to how we run deposits, withdrawals and lobby access — including live casino tables, slots and our sportsbook. Your first deposit through Touch 'n Go eWallet, Boost or GrabPay confirms you accept these terms; the same applies

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if you top up later through DuitNow or FPX online banking. We may update sections of this page as payment rails or account steps change, and the version shown here is the one that applies at the time you deposit or play. Access to any game
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category, including football and badminton markets on the sportsbook, depends on local law and is available only where local law permits it. If you use an account wallet funded through Maybank2u or CIMB Clicks, the same verification and conduct rules apply as with e-wallet deposits. We
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reserve the right to pause or review an account where details on file don't match a payment method used, or where activity suggests the account isn't being used by its registered holder. These terms don't cover payment processing speed guarantees or odds on any sportsbook market
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— they set out conduct, access and account-standing expectations only.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Terms & Conditions questions players ask

Yes — making your first deposit through Touch 'n Go eWallet, Boost or GrabPay confirms you accept the account terms shown on this page at that time.

We may update sections covering payment rails, account steps or access conditions; the version live on this page at the time you play is the one that applies.

We may pause the account for a verification check — this protects your funds and keeps the wallet tied to the person who registered it.

Yes — access to football, badminton and other sportsbook markets depends on local law and is available only where local law permits.

We retain transaction and verification records only as long as needed to resolve support queries, disputes or account checks tied to your deposits.

Reach our account help desk or live chat from your dashboard — both channels can walk through how a specific clause applies to your account.

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